Improving Business Processes Through Mobile Apps - An Analysis Framework to Identify Value-added App Usage Scenarios
نویسندگان
چکیده
Mobile apps offer new possibilities to improve business processes. However, the introduction of mobile apps is typically carried out from a technology point of view. Hence, process improvement from a business point of view is not guaranteed. There is a methodological lack for a holistic analysis of business processes regarding mobile technology. For this purpose, we present an analysis framework, which comprises a systematic methodology to identify value-added usage scenarios of mobile technology in business processes with a special focus on mobile apps. The framework is based on multi-criteria analysis and portfolio analysis techniques and it is evaluated in a case-oriented investigation in the automotive industry.
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